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The option to use Future Cruise Credits (FCC) received from cruises canceled during the pandemic is expiring on September 30, 2022.
Today, August 11, 2022, a communication is being sent to Guests, who have not used any of their FCC, encouraging them to book and use their FCC before the deadline.
Guests who have a partially used FCC will not receive a communication.
The email will read as follows:
Dear [Guest Name],
All of us at Disney Cruise Line hope you and your family are staying well. We are reaching out with important information about the cruise credit you were previously provided.
When your sailing was cancelled due to the pandemic, you were offered the choice of either a future cruise credit* equal to 125% of your original voyage fare or a full refund. This is a reminder, that your future cruise credit can only be used for sailings that depart by September 30, 2022.
We truly look forward to having you sail with us again. You may place a reservation on hold by applying it as a payment option when booking a new reservation online or you may contact your travel advisor. Any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit.
Guests who do not utilize the future cruise credit by September 30, 2022, will automatically receive a refund equal to 100% of the original voyage fare back to the original form of payment. Refunds typically take up to two billing cycles to appear on most credit card statements.
There is no need to contact us if you do not plan to utilize this remaining future cruise credit. Refunds will occur automatically after September 30, 2022. If you have questions about an upcoming reservation, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797 or your travel advisor.
Sincerely,
Cast & Crew
Disney Cruise Line
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