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As the Disney Wish maiden voyage has moved to mid-July, changes have been made to the opening schedule for the ship and for several sailings immediately after. To help travel professionals rebook their Clients and to answer questions about the rebooking process, a job aid has been created for the Disney Wish Inaugural Season.
Disney Cruise Line has been able to process cancelations and apply discount offers and Future Cruise Credits to individual traveling party members who have been impacted by Disney Wish cancelations. The credit can now be applied to any non-Disney Wish sailing if guests would like to book a cruise on another ship.
Travel professionals can now rebook their guests online as there is no need to call Disney Cruise Line for this option. As a reminder, the confirmation reflecting the 50% discount will come at a later time after the discount has been applied to the new booking by Disney Cruise Line.
Additionally, please remember that Disney Wish sailings do not reopen for booking until Feb. 8. When rebooking guests, travel professionals will need to locate the guest profile with their name and birthdate or by using the client ID/Castaway Club number.
Guests who are sailing on the maiden voyage have automatically been lifted and shifted to the new maiden voyage date of July 14. If these guests would like to elect for the future cruise 50 percent discount and Future Cruise Credit offer, travel professionals will need to call the contact center to process this change.
To access this job aid, please click here.
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