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We are making an adjustment to how guests purchase Disney Genie+ service at Walt Disney World Resort, which remains popular and in high demand amongst our guests.
Beginning June 8, Disney Genie+ will only be offered through the My Disney Experience app on the day of visit – we will no longer offer the option to purchase this service pre-arrival as a ticket add-on for dates remaining in 2022 and in 2023.
This means that, moving forward, whether guests have an Annual Pass, multi- or single-day ticket, they will now purchase Disney Genie+ on the day of their visit via the My Disney Experience app, one day at a time, subject to availability.
We expect that, on average, guests who purchase Disney Genie+ service will continue to enter 2-3 attractions or experiences each day using the Lightning Lane entrance when the first selection is made early in the day.
We strongly value our relationship with you—our valued clients—who continue to connect our guests to the magic of Walt Disney World Resort and beyond every day.
Given the unique nature and size of Walt Disney World Resort, there have been many considerations that have gone into this update. We’re focused on delivering the best possible guest experience, and this adjustment will help manage the incredibly strong demand our guests have shown for Disney Genie+. With this adjustment, Disney Genie+ will no longer be commissionable, but given our desire to focus on the guest experience, we believe this is the right way to move forward at this time specifically for Walt Disney World Resort.
If guests have already purchased a ticket or package that includes Disney Genie+ service for dates later in 2022, the service will be honored during their visit. Please also note this update is also only happening at Walt Disney World Resort and will not affect Disneyland Resort, as the services vary at each destination.
Additionally, Walt Disney World Resort theme park tickets, Disney Resort hotel stays and packages for visits in 2023 will also open bookings beginning June 8. We look forward to sharing additional details about our 2023 packages and ticket product soon.
We are excited to share that our early theme park entry benefit for Disney Resort hotel guests will continue for visits throughout all of 2023, giving Resort guests the first chance to enjoy select attractions at every theme park, every day (valid admission, park reservation and Resort id required).
As always, we are continuing to listen to your feedback and are exploring ways to make our theme park services better and easier to use – we will share any future updates to help you prepare and plan guests’ vacations at Walt Disney World Resort.
Thank you for continuing to help plan magical vacation experiences for all your clients!
An updated job aid that illustrates the features of Disney Genie+ service at both Walt Disney World Resort and Disneyland Resort is now available. A separate job aid for Walt Disney World Resort is also available.
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