It has been nothing short of magical to see the excitement build among our guests over the past year as each new detail about the Disney Wish is revealed. Our cast and crew, as well as our partners at the Meyer Werft shipyard, have poured their hearts into bringing this magnificent new ship to life.

While we are all eagerly awaiting the ship’s debut, today we must share that our anticipation will unfortunately have to extend a bit longer than initially planned. The shipyard has notified Disney Cruise Line that despite their very best efforts, they will need more time to finish the ship due, in part, to the pandemic and particularly the arrival of the Omicron variant in Germany at a critical point in the process.

As a result, Disney Cruise Line has no other choice than to delay the maiden voyage by a few weeks, which will regrettably affect sailings through mid-July. Disney Cruise Line will be sending the below email to guests on these sailings to share this disappointing news and inform them of options available to make vacation memories with their families.

Guests who were booked on the original maiden voyage will be automatically shifted to a new sail date of July 14 at a 50 percent discount. If they are unable to move to the new sail date, they will have the option of either a 50 percent discount on a future cruise departing by December 31, 2023, with any originally paid funds converted to a Future Cruise Credit, or a full refund. 

Guests who were originally booked on the other affected sailings will have the option of either a 50 percent discount on a future cruise departing by December 31, 2023, with any originally paid funds converted to a Future Cruise Credit, or a full refund.  

We have temporarily paused the sale of all Disney Wish sailings while we process these changes. As a result, all affected sailings will no longer be visible online or in the Disney Cruise Line Navigator app. On February 8, Disney Wish sales will resume and new sailings may be booked online. In the coming days, we will provide travel professionals with a job aid outlining the process to book a new voyage for their clients and how the 50 percent discount and Future Cruise Credit will be redeemed. The Disney Cruise Line contact center will also be available to assist in booking new Disney Wish sailings beginning February 8. During this pause, unaffected Disney Wish itineraries will also not be viewable online, so we are providing this downloadable list of itineraries so you may continue planning with your guests.

Should your guests request a full refund instead of the future cruise discount offer, travel professionals may submit a request to cancel on behalf of your clients’ entire travel party here. Please note that by requesting a full refund, your client will not be eligible for the future cruise discount offer. If you have any members of the traveling party who wish to use the future cruise discount offer, please call the contact center to process a partial refund after February 8.

While the adjusted timeline is disappointing, what remains unchanged is our dedication to creating all-new enchantment aboard the Disney Wish. The new ship will be a celebration of Disney’s rich legacy of storytelling, bringing to life the fantastical worlds and beloved characters at the heart of Disney, Pixar, Marvel and Star Wars adventures like never before.

Our teams at Disney have never been more optimistic about the future and cannot wait to welcome families aboard the beautiful Disney Wish. 

COMMISSION PROTECTION POLICY

We will continue to protect travel professionals’ commission on original Disney Wish sailings canceled or postponed by Disney Cruise Line through July 18, 2022, regardless of whether cruise fares were paid in full or not. For reservations that were booked using a Future Cruise Credit from a sailing previously canceled by Disney Cruise Line, commission on these Disney Wish sailings will still be protected.

For original Disney Wish sailings canceled by Disney Cruise Line through July 18, 2022, if your guests elect to take the 50% discount offer for a future cruise, Travel Agents will earn commission on the rebooked cruise at the pre-discounted sailing fare. 

Commission will be paid following the standard commission payment process.

_________________________

SeaMails Distributed to Impacted Clients:

Disney Wish Maiden Voyage SeaMail
Dear Disney Wish Guest, 

Over the past year, it has been nothing short of magical to see the excitement build as each new detail about the Disney Wish is revealed. Our cast and crew, as well as our partners at the Meyer Werft shipyard, have poured their hearts into bringing this magnificent new ship to life.

While we are all eagerly awaiting the ship’s debut, today we must share that our anticipation will unfortunately have to extend a bit longer than initially planned. The shipyard has notified us that despite their very best efforts, they will need more time to finish our ship due in part to the pandemic and particularly the arrival of the Omicron variant in Germany at a critical point in the process.

As a result, we are left with no other choice than to delay our maiden voyage until July 14, 2022, which will regrettably affect your sailing. We apologize for the disappointment and inconvenience we know this will cause.  And we assure you we will do all we can to help you adjust your family’s vacation plans.

Since you were booked on the original maiden voyage, we will automatically shift your reservation to our new maiden voyage scheduled for July 14, 2022, at a 50 percent discount. No action is necessary on your part if you’re able to join us on this new sailing date. You can expect to receive a confirmation with your updated statement and reduced fare in the coming days.  

If you’re unable to sail on the new maiden voyage and would like to use the 50 percent discount on a future sailing departing by December 31, 2023, any funds currently applied to your reservation will be held as a future cruise credit. The credit will automatically be applied to your account and can be used as a payment option when booking. Alternatively, you may request a full refund. Please contact your travel advisor to assist with any changes.

We have never been more optimistic about the future and cannot wait to welcome guests aboard the Disney Wish. The enchanting new ship will be a celebration of Disney’s rich legacy of storytelling, bringing to life the fantastical worlds and beloved characters at the heart of Disney, Pixar, Marvel and Star Wars adventures like never before.

Thank you for choosing Disney Cruise Line – and thank you for your patience and understanding as we work to complete construction of the Disney Wish and ultimately deliver a uniquely magical cruise experience for you and your family.

Disney Cruise Line Cast & Crew 

Other Impacted Disney Wish Cruises SeaMail
Dear Disney Wish Guest,

Over the past year, it has been nothing short of magical to see the excitement build as each new detail about the Disney Wish is revealed. Our cast and crew, as well as our partners at the Meyer Werft shipyard, have poured their hearts into bringing this magnificent new ship to life.

While we are all eagerly awaiting the ship’s debut, today we must share that our anticipation will unfortunately have to extend a bit longer than initially planned. The shipyard has notified us that despite their very best efforts, they will need more time to finish our ship due in part to the pandemic and particularly the arrival of the Omicron variant in Germany at a critical point in the process.

As a result, we are left with no other choice than to delay our maiden voyage until July 14, 2022, which will regrettably affect your sailing. We apologize for the disappointment and inconvenience we know this will cause. And we assure you we will do all we can to help you adjust your family’s vacation plans.

Since you were originally booked on one of the affected sailings, we would like to extend a 50 percent discount on a future cruise departing by December 31, 2023. To provide this, any funds currently applied to your reservation must be held as a future cruise credit. This credit will be automatically applied to your account in the coming days and can be used as a payment option when your travel advisor books your new reservation. Alternatively, you can request a full refund. Please contact your travel advisor to assist with any changes. Disney Wish itineraries will be available for booking beginning February 8.

We have never been more optimistic about the future and cannot wait to welcome guests aboard the Disney Wish. The enchanting new ship will be a celebration of Disney’s rich legacy of storytelling, bringing to life the fantastical worlds and beloved characters at the heart of Disney, Pixar, Marvel and Star Wars adventures like never before. 

Thank you for choosing Disney Cruise Line – and thank you for your patience and understanding as we work to complete construction of the Disney Wish and ultimately deliver a uniquely magical cruise experience for you and your family.

Disney Cruise Line Cast & Crew